Deleting Your SılaGo Account and Data
SılaGo (developed by İsar Group) lets you delete your account and the personal data attached to it at any time. Below you'll find two ways to request deletion and a clear list of what is removed versus what is retained.
1. In-App Deletion (Recommended)
The fastest way is from inside the app. Your account and data are anonymized immediately:
- Open the SılaGo app
- Tap the Profile tab in the bottom navigation
- Open Settings
- Scroll down and tap the red Delete My Account button
- Confirm the action in the confirmation dialog
Once the process completes, you're signed out and the account becomes permanently unusable.
2. Deletion by Email Request
If you've already uninstalled the app, lost access to your device, or cannot sign in:
- Address: info@silago.com.tr
- Subject: Account Deletion Request
- Body should include:
- The email address and/or phone number registered with your account
- A short note that helps us verify the request comes from you (e.g. last device used, last active trip)
Requests are processed within 14 days and you'll receive a confirmation once the deletion is complete.
Data Deleted Immediately
When deletion completes, the following personal data is permanently removed or anonymized so it can no longer be linked to you:
- Profile information — first name, last name, phone, email, profile photo, bio
- Messages and media — all text and voice messages, photos and files you sent or received
- Location data — live location history, shared convoy positions, last known location
- Document vault — passport, driver's license, insurance and all uploaded documents and previews
- Convoy and group memberships — convoys, groups and announcement channels you created or joined
- Contacts and invitations — people you invited and mutual contact links
- Trip and plan data — routes, waypoints, checklists and photos you created
- Help requests — help requests you opened, responses and ratings received
- Device / push tokens — notification and session tokens
Data Retained and Retention Periods
A limited set of data may be kept for a restricted period for legal compliance or platform security. This data cannot be linked back to you:
- Anonymized usage analytics — indefinite; personal identity is permanently removed
- Financial and legal records (if any) — if invoices, payments or legal correspondence exist, they are retained for 10 years under Turkey's Tax Procedure Law Art. 253 and the Turkish Commercial Code
- Abuse and security logs — device / IP hashes retained for 90 days to prevent account takeover, spam and fraud
- System backups — fully purged within 30 days through the backup rotation cycle
Re-Registering an Account
After deletion you can sign up again with the same phone number or email at any time. However, deleted data cannot be restored.
Contact
If you have questions about the deletion process: info@silago.com.tr